Return & Refund

This Return & Refund Policy (“Policy”) applies to all products purchased through the WaggingClock website (waggingclock.com). Please read carefully before purchasing. For any questions, contact hello@waggingclock.com.

1. Return Request Window ⏰

• You must submit a return or refund request within [7] days of receiving your order by emailing hello@waggingclock.com.

• Requests beyond this window will not be accepted.

2. Quality Issues (Damaged, Wrong Item, Defective) 🛠️

If the received item is damaged, incorrect, or has a manufacturing defect, we offer the following solutions without requiring a return:

• Full refund to the original payment method; or

• Free replacement shipment (if stock allows); or

• Partial refund (you keep the item and receive compensation).

Please provide:

• Order number;

• Clear photos or videos of the outer packaging and the problem area;

• A brief description of the issue.

We will process your request within [1-3] business days after verification.

3. Non-Quality Issues (Changed Mind, Wrong Size, etc.) 😕

We understand you may change your mind. Returns for non-quality reasons must meet these conditions:

• Item is unused, uninstalled, and in original packaging;

• Item is in resalable condition;

• Request made within [7] days of receipt.

Please note:

• Return shipping costs are your responsibility, and the item must be sent to our warehouse in Hong Kong or China (address provided during communication).

• International return shipping can be expensive and risky; please choose carefully.

• We recommend using a trackable shipping method. Loss or damage during return transit is your responsibility.

After receiving and inspecting the returned item, we will process the refund within [7-14] business days. Original shipping fees and return shipping fees are non-refundable.

4. Non-Returnable / Non-Refundable Situations 🚫

We do not accept returns or refunds in the following cases:

• Customized or engraved items;

• Clearance or sale items, samples;

• Damage caused after installation or use;

• Damage caused by customer actions (modification, misuse, etc.);

• Requests beyond the return window;

• Inability to provide valid proof of purchase.

5. Refund Method & Timing 💳

• Refunds are issued to the original payment method.

• Depending on your bank or payment provider, refunds may take [7-14] business days to appear.

• If you choose a replacement, no additional fees apply.

6. Order Cancellation ⛔

• Orders can be cancelled before shipment for a full refund.

• After shipment, please follow the return process above.

7. Contact Us 📬

To request a return or refund, please email:

hello@waggingclock.com
Include your order number, purchase date, issue description, and photos.

We will respond within 1-3 business days.