Privacy Policy

WaggingClock (“we,” “us,” “our”) is operated by HK MUEURO LIMITED. We are committed to protecting your personal information and privacy. This Privacy Policy explains how we collect, use, disclose, transfer, and protect your personal information when you visit waggingclock.com or purchase our pet wagging wall clocks and related home décor products.

Please read this policy carefully. By using the website, you agree to this policy.

1. Information We Collect 📌

1.1 Information You Provide Directly

Account information: name, email address, password
Order information: recipient name, shipping address, phone number
Payment information: billing address, last four digits of payment card (full card details are processed by third-party payment providers)
Customer support: content you provide when communicating with us
Marketing preferences: newsletter subscription and preferences

1.2 Information Collected Automatically

Device information: IP address, browser type, operating system, device identifiers
Log information: access time, pages viewed, clicks, referring URL
Cookie and similar technologies (see Section 4)

1.3 Information from Third Parties

Necessary verification or fulfillment information from payment processors, logistics providers, advertising platforms, etc.

2. How We Use Your Information 🎯

We may use your information to:

Process, fulfill, and deliver orders;
Provide customer support and after-sales service;
Create and manage your account;
Send order status, shipping updates, and necessary transaction notices;
Send marketing communications and offers with your consent;
Improve website functionality, products, and user experience;
Analyze usage trends and conduct analytics;
Prevent fraud, maintain security and legal rights;
Comply with applicable laws and regulations.

3. Legal Bases (Where Applicable) ⚖️

Under applicable laws (such as GDPR), our legal bases for processing include:

Performance of a contract: processing orders and delivering products;
Legitimate interests: improving services and ensuring security;
Consent: sending marketing communications and using non-essential cookies;
Legal obligation: tax, anti-fraud, and other compliance requirements.

4. Cookies and Similar Technologies 🍪

We use cookies, pixels, local storage, and similar technologies to:

Remember your cart and login status;
Analyze website traffic and user behavior;
Deliver personalized advertising and remarketing;
Enhance website security.

You can manage or disable cookies through browser settings. However, some features may not function properly. We may use third-party tools such as Google Analytics, Meta Pixel, TikTok Pixel, etc. These third parties process data according to their own policies.

5. Information Sharing and Disclosure 🔗

We do not sell your personal information. We only share information in the following circumstances:

Service providers: payment processing, logistics, cloud hosting, email marketing, data analytics, etc.;
Advertising and analytics partners: for advertising delivery and measurement on a de-identified or lawful basis;
Legal requirements: in response to courts, government, or regulatory requests;
Business transfers: in the event of a merger, acquisition, or asset sale;
Other sharing with your consent.

6. International Data Transfers 🌐

Our operating entity is located in Hong Kong. Your information may be transferred to Hong Kong or other countries/regions where our service providers are located. We will take appropriate safeguards, such as entering into standard contractual clauses, to ensure adequate protection of your information.

7. Data Retention 🗄️

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Order records may be retained for tax and accounting purposes.

8. Data Security 🔐

We implement reasonable technical and organizational measures to protect your personal information, including encryption and access controls. However, no method of transmission or storage is 100% secure.

9. Your Rights 🛡️

Depending on applicable laws in your region, you may have the right to:

Access the personal information we hold about you;
Correct inaccurate or incomplete information;
Delete your personal information (“right to be forgotten”);
Restrict or object to our processing of your information;
Data portability;
Withdraw consent (without affecting the lawfulness of prior processing);
Lodge a complaint with a supervisory authority.

California residents may have rights under the CCPA, including the right to know, delete, and opt out of the “sale” of personal information. We do not sell personal information and will not discriminate against you for exercising your rights.

To exercise any of these rights, please contact us at info@waggingclock.com. We will respond within a reasonable timeframe.

10. Children’s Privacy 🧒

This website is not intended for minors under the age of 16 (or a higher age in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us to delete it.

11. Third-Party Links 🔗

This website may contain links or plugins to third-party websites. Their privacy practices are not governed by this policy. We encourage you to read their privacy policies.

12. Marketing Communications 📧

With your consent or as otherwise permitted by law, we may send you promotional messages. You may unsubscribe at any time via the “unsubscribe” link in the email or by contacting info@waggingclock.com.

13. Policy Updates 🔄

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date. Material changes may be notified via website announcement or email.