Terms of Service

Welcome to WaggingClock (“we,” “us,” “our”). This website is operated by HK MUEURO LIMITED and offers pet wagging wall clocks and related home décor products for online sale. Please read these Terms of Service (“Terms”) carefully before using the website or purchasing our products. By accessing or using the website, you agree to be bound by these Terms.

1. Acceptance of Terms ✅

By using the website, you confirm that you are at least the age of majority in your jurisdiction or are using the website with the consent of a parent or guardian. If you do not agree with any part of these Terms, please do not use the website.

2. Product Information 🐾

We make every effort to display accurate product colors, dimensions, and details. However, actual product colors may differ slightly due to monitor settings.
Pet wagging wall clocks may be handmade or semi-handmade; slight variations in size or finishing are not considered defects.
All product descriptions, prices, and availability are subject to change without notice.

3. Orders and Purchase 🛒

By placing an order, you make an offer to purchase our products. We may accept or reject orders at our discretion, including but not limited to cases of stock shortage, pricing errors, suspected fraud, or violation of these Terms.
An order confirmation email only indicates receipt of your order, not acceptance. A contract is formed when the order is shipped.
If an order is cancelled, refunds will be issued to the original payment method within a reasonable time.

4. Price and Payment 💳

All prices are in the currency displayed on the website and may not include taxes, duties, or shipping fees. Shipping and taxes are shown at checkout.
You agree to provide accurate and valid payment information and authorize us or our third-party payment processors to charge the order amount.
In the event of a pricing error, we reserve the right to cancel the order and contact you to resolve the issue.

5. Shipping and Delivery 📦

We will arrange shipment within the processing time stated on the product page after order confirmation. Delivery times are estimates and not guarantees.
Shipping is provided by third-party carriers, and risk of loss transfers to you upon delivery to the carrier.
If you receive a damaged or incorrect item, please contact hello@waggingclock.com within [7] days of receipt with photos and order number.

6. Returns and Refunds 🔄

We offer a [30]-day return policy (excluding custom products). Items must be in original condition, unused, and in original packaging.
Return shipping costs are borne by [you/us], as specified in our Return Policy page.
Refunds will be processed to the original payment method within [7-14] business days after inspection of the returned item.

7. Intellectual Property 🎨

All content on this website, including text, images, logos, graphics, videos, and designs, is owned by WaggingClock or HK MUEURO LIMITED and protected by copyright, trademark, and other laws.
You may not copy, modify, distribute, display, or otherwise use website content for commercial purposes without our prior written consent.

8. User Content and Reviews 💬

You may submit reviews, photos, or other content on the website. You grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, and display such content for marketing and website operations.
You warrant that your content does not infringe third-party rights and does not contain unlawful, defamatory, infringing, or inappropriate material. We reserve the right to remove violating content.

9. Prohibited Activities 🚫

You may not:

Use the website for any unlawful or unauthorized purpose;
Interfere with or disrupt website security, servers, or networks;
Use automated tools to scrape, collect, or copy website data;
Impersonate others or provide false information;
Upload viruses, malicious code, or engage in other harmful activities.

10. Disclaimer of Warranties ⚠️

The website and all products are provided on an “as is” and “as available” basis. We make no warranties, express or implied, regarding the website’s continuity, accuracy, security, or fitness for a particular purpose.
To the fullest extent permitted by law, we shall not be liable for indirect, incidental, special, or consequential damages arising from the use of the website or products.

11. Limitation of Liability 📏

To the maximum extent permitted by applicable law, the total liability of HK MUEURO LIMITED shall not exceed the amount you paid for the relevant product.
This section does not limit or exclude liability that cannot be limited or excluded under applicable law.

12. Indemnification 🤝

You agree to indemnify and hold harmless WaggingClock, HK MUEURO LIMITED, its affiliates, employees, and agents from any third-party claims, losses, expenses (including reasonable attorneys’ fees) arising from your breach of these Terms or use of the website.

13. Termination ⏹️

We may suspend or terminate your access to the website at our discretion, with or without notice, especially if you violate these Terms or engage in fraudulent conduct.
Provisions that by their nature should survive termination shall remain in effect.

14. Governing Law and Dispute Resolution ⚖️

These Terms are governed by the laws of the Hong Kong Special Administrative Region, without regard to its conflict of law rules.
Disputes arising from these Terms shall first be resolved through friendly negotiation. If unresolved, they shall be submitted to the competent courts of Hong Kong.

15. Updates to Terms 🔄

We may update these Terms of Service from time to time. The updated version will be posted on this page with a new effective date. Your continued use of the website constitutes acceptance of the updated Terms.